Could I view 4 Nightingale Lane next week?
Yes. I’ll check the property and ask the required viewing questions first.
Qualified
LIVE
Never miss an enquiry. Never guess the next step.
One Front Desk across every enquiry channel
Telephone
SMS
Email
Website
From first hello to a full diary
Watch the Front Desk keep moving.
A message or call arrives. Sortx responds, gathers the facts and writes the agreed appointment into a connected calendar.
Is Tuesday afternoon still available for the valuation?
I can help. Is the property occupied, and how soon would you like the valuation?
Owner occupied. Within the next two weeks.
Ready to schedule
Caller Could we see the house after work?
Sortx AI I’ll check the branch diary while we’re on the call.
Details collected
Connected calendar
A real slot becomes a commitment.
The hold, appointment and sync state remain distinct and visible.
Mon 3
Tue 4
Wed 5
Thu 6
Fri 7
12:00
13:00
14:00
Checking 13:00…
13:00 Sale viewing 4 Nightingale Lane
Appointment confirmed
Synced to Google Calendar
Synced to Google Calendar
The product
One enquiry. Every answer, check and next step.
Sortx keeps routine work moving and makes the moments that need judgement impossible to miss.
Every channel, one worklist
See what is moving—and what needs you.
WhatsApp, portal, voice, email, SMS and website enquiries arrive in one accountable worklist. The latest message and the real attention state stay together.
No separate inboxes
Answers before automation
It checks the facts before it offers a time.
Property identity, availability, qualification, eligible staff and diary space each carry their source and last-checked time. Missing answers remain visibly missing.
Evidence, not a mystery score
A real working diary
Every booking lands in genuine capacity.
Confirmed appointments, temporary holds and connected-calendar busy time share the same week. Sortx checks this view before it makes an offer, so staff do not inherit a collision.
Judgement, routed properly
When Sortx stops, your team sees why.
An uncertain property match becomes a plain-English handoff with the original request, what Sortx found and the decision a person needs to make.
Context travels with the work
Integrations
Meet enquiries where they already arrive.
Portal, messaging and calendar connections feed one accountable Front Desk.
Rightmove
Capture property portal enquiries with their original property reference.
Zoopla
Keep the contact, property and portal message together from the first reply.
OnTheMarket
Bring listing enquiries into the same branch worklist as every other channel.
Continue the conversation on the channel contacts already use.
Microsoft 365
Check eligible staff calendars before offering an appointment.
Google Workspace
Respect connected-calendar busy time and keep appointments in sync.
Client stories
What London agencies say about Sortx.
"Sortx has completely changed how we handle new enquiries. Calls are answered, viewing requests are qualified properly and our team starts each conversation with the full picture. It feels like adding another brilliant negotiator to the branch."
Estate agency · Canary Wharf
"We are booking more appointments without asking the team to live in their inboxes. Sortx keeps every portal message, call and follow-up together, and the handovers are so clear that nothing gets lost between shifts."
Estate agency · Hackney
"The difference after hours was immediate. Prospective tenants get a helpful answer while they are still interested, and anything that needs us is waiting with the context already organised. We would not go back."
Estate agency · Bow
Pricing
One clear monthly subscription.
Start with a predictable allowance. Pay only for the additional calls and messages your agency actually uses.
INCLUDED EACH MONTH:
200 voice minutes
400 outbound SMS parts
Branch rules and qualification journeys
Calendar and portal connections
WHEN INCLUDED USAGE RUNS OUT:
15p per additional voice minute
8p per additional SMS part
Voice measured per second
Clear usage records in operations
Sortx is designed for telephone, SMS, WhatsApp, email, website and supported property-portal enquiries. Each interaction stays attached to its original channel and contact.
Yes, when the branch’s required checks pass. Sortx verifies the service, postcode coverage, property evidence, eligible staff and calendar availability before offering a slot.
Missing required answers remain visible. Sortx does not silently infer them; it asks for the information or hands the decision to staff.
Uncertain property matches, failed booking checks, explicit requests for a person and branch-defined exceptions create a clear handover with the supporting evidence.
Connected Google Workspace and Microsoft 365 calendars contribute busy time. A calendar-sync failure stays separate from the appointment itself.
The initial subscription is £99 per organisation each month. It includes 200 voice minutes and 400 outbound SMS parts; measured overage is billed separately.
Create the organisation, add branches and services, define coverage and qualification questions, connect calendars and channels, then complete the first subscription payment.
Talk to us about your Front Desk.
See Sortx with your own enquiries