Everything You Need to Manage Repairs. Nothing You Don't.
From first report to final invoice, SortX handles the entire repair lifecycle — so you can focus on growing your portfolio.
Never Lose Track of a Repair
Our saga engine tracks every repair through 5 coordinated stages — even when things get complicated.
- Complete lifecycle tracking — Intake → Triage → Procurement → Delivery → Finance
- Multi-stream support — Handle multiple contractors on one ticket
- Automatic escalation — SLA breaches trigger alerts before they become problems
- Re-entry handling — Additional work discovered mid-repair? No problem.
- Block/unblock cycles — Track why work stalled and when it resumed
REP-4821 - Kitchen Sink Leak
14 Richmond Road, London SW15 2PQ
- Priority
- P2 - Urgent
- Trade
- Plumbing
- Risk Score
- 3 (Low)
- Contractor
- ABC Plumbing
- Quote
- £185.00
- Response Time
- 2 hours
- Amount
- £185.00
- Limit
- £250.00
- Method
- Auto-approved
- Date
- Tomorrow
- Window
- 9:00 AM - 12:00 PM
- Access
- Tenant home
- Expected
- £185.00
- Status
- Awaiting completion
Let Tenants Report Their Way
Six channels, one unified inbox. Tenants choose convenience, you get structured data.
Conversational reporting with photo/video support
Voice Calls
AI-powered 24/7 phone line that creates tickets automatically
SMS
Low-bandwidth option, works on any phone
Web Form
Guided intake with structured fields and media upload
Web Chat
Real-time browser-based messaging
Transactional support with attachment handling
AI That Actually Helps
Not a gimmick. Our AI handles the tedious work so your team handles the exceptions.
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Voice Agent
24/7 phone coverage, natural conversation, structured ticket output
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Intelligent Triage
Auto-classifies faults, assigns priority, identifies risks
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Fault Normalization
Messy tenant descriptions → structured repair data
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Photo Analysis
AI examines uploaded images to inform classification
-
Decision Rationale
Every AI decision logged and explainable
Prove Compliance Instantly
When councils, ombudsmen, or landlords ask questions, you'll have answers.
Audit Trail
Every event timestamped — who did what, when, and why
WorkLog
Immutable record of all state changes, communications, decisions
Certificate Tracking
Gas Safe, EICR, EPC expiry monitoring with renewal alerts
Contractors Managed, Not Chased
From onboarding to payment, keep your contractor network performing.
Contractor Registry
- Credential tracking (Gas Safe, NICEIC, insurance, DBS)
- Expiry monitoring and alerts
- Trade classification (25+ specializations)
- Coverage area mapping
- Performance metrics
Procurement & Delivery
- Quote requests and comparison
- Direct assignment or fan-out to multiple contractors
- Appointment scheduling
- Work order tracking
- Invoice submission and approval
Contractors get their own portal and mobile app — quotes, schedules, and invoices in one place.
Policies That Match Your Business
One size doesn't fit all. Configure SortX to match how you actually operate.
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SLA Configuration
Set response times by priority, fault type, or landlord
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Spending Limits
Auto-approve up to thresholds, escalate above
-
Contractor Pools
Define preferred suppliers per trade or property
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Custom Rules
JSON-logic engine for agency-specific business logic
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Policy Snapshots
Immutable capture at ticket creation for audit
Integrates With Your Current Stack
Connect SortX with the tools you already use including CRMs, accounting, and property management platforms.
Reapit
CRM and property software for UK estate and letting agents.
MRI
Property management and accounting platform.
AgentPro
Property management and CRM platform.
Alto
Property management software.
Arthur
Property management solutions.
Veco
Property management and maintenance platform.
Don't see yours? We'll integrate.
Book a demoSee SortX in Action
Book a demo and we'll walk you through how SortX handles your specific workflows.