Unannounced property inspections are now live. If councils suspect repairs aren't being handled correctly, they'll issue a Council Information Notice demanding evidence. SortX keeps a bulletproof audit trail of every repair — ready when you need it.
Dec 2025
Unannounced inspections
31 May 2026
Information Sheet deadline
Since December 2025, councils can inspect your properties without prior landlord notice. They only need to notify the tenant.
If councils suspect disrepair, they issue a CIN — a formal legal demand for evidence of how you've handled repairs. Failure to respond adequately can result in enforcement action and cost recovery.
The question isn't whether you're handling repairs. It's whether you can prove it.
When a CIN lands on your desk, you'll have the evidence ready.
What councils can demand
Proof tenant reported the issue
How SortX delivers
Omnichannel intake via WhatsApp, SMS, voice, web chat — every report timestamped and logged
What councils can demand
Evidence of timely response
How SortX delivers
Automated SLA tracking with configurable response times and breach notifications
What councils can demand
Contractor assignment records
How SortX delivers
Full procurement trail — quotes requested, compared, awarded, with decision rationale
What councils can demand
Communication history
How SortX delivers
Complete worklog of every message, call, and update between tenant, agent, and contractor
What councils can demand
Completion verification
How SortX delivers
Delivery confirmation with photos, sign-off, and tenant satisfaction logged
What councils can demand
Financial accountability
How SortX delivers
Invoice tracking from quote to payment, linked to specific repair jobs
Get your repair management audit-ready before the next inspection. See how SortX provides the evidence trail you need.