Never Miss Another Tenant Call

24/7 Coverage

24/7 Coverage

Let tenants report repairs the way they naturally speak. Our AI voice agent listens, understands, and creates structured tickets automatically—around the clock.

Why Property Managers Love Our AI Voice Agent

Transform how tenants report repairs while cutting costs and improving response times.

24/7 Availability

Round-the-clock tenant support. Calls answered at 3am just as professionally as 3pm.

Cost Reduction

Reduce call handling costs by up to 70% while improving tenant satisfaction.

Intelligent Triage

AI instantly classifies emergencies, assigning P1/P2/P3 priority and routing to the right team.

Natural Reporting

Tenants speak naturally—no forms, no menus. AI converts speech into structured repair tickets.

How It Works

From tenant call to team notification in seconds—all handled by AI.

1

Tenant Calls

Tenant dials your number. AI answers instantly, 24/7.

2

Natural Conversation

AI listens and asks follow-up questions in plain English.

3

Smart Classification

Issue categorized, priority assigned (P1/P2/P3) automatically.

4

Ticket Created

Structured repair ticket with all details captured.

5

Team Notified

Right people alerted. Emergencies escalated immediately.

Traditional vs. AI-Powered

See the difference AI makes

Traditional Call Center

The old way: expensive and limited

  • High staffing costs
  • Limited hours (9-5)
  • Inconsistent data capture
  • Long hold times
  • Missed calls after hours
SortX AI Voice Agent

The new way: smart and always-on

  • Fixed, predictable cost
  • 24/7/365 coverage
  • Structured data every time
  • Zero wait time
  • Every call answered

Hear It In Action

Listen to a sample conversation between a tenant and our AI voice agent.

0:00 0:45

This is a simulated conversation for demonstration purposes.

Voice Agent FAQ

Common questions about our AI voice system.

Can tenants still speak to a human?

Absolutely. The AI seamlessly transfers calls to your team for complex issues, or whenever the tenant requests a human agent.

What about non-English speakers?

Our AI supports multiple languages and regional accents, ensuring clear communication with all tenants.

How does it handle emergencies?

P1 emergencies (gas leaks, floods, safety hazards) trigger immediate escalation to your on-call team, even at 3am.

Are calls recorded?

Yes, with full transcripts stored for compliance and audit purposes. All recordings are retained per UK data protection requirements.

What if the AI can't understand?

The AI will ask clarifying questions. If it still can't resolve the issue, it automatically transfers to a human agent—no calls are dropped.

How long does setup take?

Typically 1-2 weeks, including phone number provisioning and customizing responses for your agency.

Ready to let AI handle your tenant calls?

See how our voice agent handles real repair reports. Book a demo and hear the AI in action with your own scenarios.